Privacy Policy

Privacy Policy

Introduction

Welcome to https://carpet-installers-allen.hotscoop.net! We are dedicated to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users visiting our website, utilizing our applications, or interacting with our services. By using our platform, you agree to the terms outlined in this policy.

Scope

This privacy notice covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://carpet-installers-allen.hotscoop.net.
  2. Any applications or mobile apps associated with our services.
  3. Online services and products offered through our platform.
  4. Interactions between users and our customer support team.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies governing the collection and use of your data, so we encourage you to review them.

Processing Activities

This policy outlines our practices regarding:

  1. User accounts and authorized access to our services.
  2. Information gathered when visiting our websites.
  3. Communication between you and our team, including emails, calls, and texts/SMS.

Personal Data Collection

We collect various types of personal information to enhance your experience with our services:

  1. Account Information: Details required to create and manage your user account, such as name, username, email address, and password.
  2. Payment Information: Data needed for processing transactions, including credit/debit card numbers, expiration dates, and billing addresses.
  3. Financial Information: Records of purchases, transaction history, and financial data related to our services.
  4. Purchase Information: Details about your orders, products purchased, and any additional items or services availed of.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device types, and location data.
  6. Location Data: Information about your physical location when using our services that are location-based.
  7. Feedback and Reviews: Comments, suggestions, and reviews you provide to help us improve our products and services.
  8. Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from those platforms.
  9. Product Information: Details about the products you interact with on our platform, including preferences and browsing behavior.

We gather this data through various methods: user input forms, account settings, order processes, analytics tools, and automated technologies like cookies and tracking pixels. Additionally, we may receive personal data from third-party partners who assist us in delivering services or conducting joint promotions.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

  1. Strictly Necessary Cookies: These are essential for the basic functionality of our website and cannot be disabled. They ensure that certain features work as intended, like keeping you logged in.
  2. Preference Cookies: We use these to remember your preferences and settings, providing a more personalized experience.
  3. Analytics Cookies: These track user behavior on our site to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use.

Users have control over non-essential cookies through our Cookie Manager, where you can customize your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law:

  1. Legal Requirements: We may need to keep records for tax, legal, or regulatory compliance purposes.
  2. Business Needs: Your data is retained to improve our services, maintain quality, and provide personalized experiences.
  3. User Consent: If you request the deletion of your account, we will fulfill this request and delete or anonymize your personal data promptly.

Security Measures

We take robust security measures to protect your personal information:

  1. Encryption: We employ industry-standard encryption protocols for secure data transmission.
  2. Secure Storage: Our databases are stored securely, with access restricted to authorized personnel only.
  3. Regular Audits: We conduct periodic security audits and updates to ensure the safety of your data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. If you believe we have collected such data by mistake, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you and its details.
  2. Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  4. Restriction: You may limit our processing of your data in specific situations.
  5. Portability: You have the right to receive a copy of your personal data in a structured, commonly used format.
  6. Objection: You can object to the processing of your data for certain purposes.
  7. Non-Discrimination: You are protected from discrimination if you choose to exercise any of these rights.

To exercise your rights or have any data-related queries, please contact our privacy team using the details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified through our website, and updated versions will be posted here. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Information

For any questions, concerns, or requests regarding your privacy: